Coronavirus Response


The Glenridge Response to Coronavirus

Keeping our members healthy and safe is paramount at The Glenridge on Palmer Ranch – and we have been vigilantly monitoring the COVID-19 outbreak in the U.S. since it began. In that regard, our team of on-site healthcare professionals – along with an evolving system of COVID-19 quarantine management based on the latest recommendations from the Centers for Disease Control – have proven to be highly effective.

The Glenridge team continues to do all we can to mitigate exposure, help to lower the risks of contracting the disease, and flatten the curve. Toward that end, we follow guidelines set forth by the Department of Health and Human Services’ Centers for Medicare & Medicaid, the Centers for Disease Control and Prevention and the Florida Department of Health – as well as emergency orders, mandates and advisories from the state and federal governments. In an abundance of caution and concern, we have implemented the following policies and procedures, which we will update regularly as circumstances change:

  • Step-by-Step reopening of Independent Living services. In accordance with Phase II of Governor Ron DeSantis’s Plan for Florida’s Recovery, which went into effect June 5, The Glenridge has begun to reopen Independent Living areas and services. Independent Living members may go off campus as desired but will be rescreened upon re-entry. As we do this, we will continue to observe important safety measures such as frequent hand washing, wearing masks, social distancing (remaining at least 6 feet apart), and keeping group sizes small and manageable.
  • Continued restrictions for healthcare areas. Per the Governor’s orders – and for member health and safety reasons – our Carroll Center (skilled nursing), Highlands (assisted living) and Isle of Skye (memory support) will remain off-limits to all but authorized staff and personnel until further notice.
  • Limited access visitation. For the protection of all our members, outside visitors are not yet authorized to enter any area of The Glenridge. Only those deemed absolutely essential (essential staff, such as Home Health caregivers and vendors delivering necessary goods) will be allowed to enter the community after they have been screened. Caregivers are restricted to apartments or homes where they are providing care. Vendors are not allowed in common areas.
  • Postponing tours. For the health and safety of our members and staff, we will not be offering community tours at this time. Virtual tours are available.
  • Increased cleaning and sanitizing procedures. From the onset of the coronavirus pandemic, The Glenridge has implemented a series of measures to keep the community as clean as possible. These include placing additional hand sanitizers throughout the community; daily cleaning of common areas where people gather; cleaning tables and chairs after each meal, as is normally done; and providing staff with hand sanitizer to use on keyboards, touchscreens, biometric pads and timeclocks.
  • Activities and events. Our pool and Fitness Center have re-opened with limited access and by reservation only. Masks must be worn in lobby areas. The tennis courts have resumed as normal, with appropriate distance between players.

Other member life activities and services – including movies, trivia games, committee meetings, beauty shop and art room – have resumed, with members required to wear masks, observe social distancing and keep groups to no more than 10 people. Chaplain services (worship, counseling, pastoral care/spiritual support, and visitation) have also resumed.

  • Dining. We have begun to re-open our independent living dining rooms, in accordance with the Governor’s restrictions. Each dining room will be allowed to use 50% capacity for seating, while implementing the 6-ft. social distancing guidelines. Members must wear masks when entering and leaving the dining rooms.
  • Enhanced screening. Until further notice, we will continue to screen everyone who comes onto Glenridge property at our main entrance security gate. This includes a temperature check, as well as a series of questions. Members who leave the community will have to be screened at the main gate upon re-entry. No one will be permitted to enter the community if they:

    • Show signs or symptoms of a respiratory infection, such as fever of over 100 degrees, cough, shortness of breath or sore throat
    • Have had contact, within the last 14 days, with someone who has a confirmed diagnosis of COVID-19 or who is being monitored for the virus
    • Have traveled internationally or on a cruise within the past 14 days to countries with sustained community transmission. Affected countries will be monitored daily for updates for screening purposes
    • Have been infected with COVID-19 and have not received two negative tests
    • Live in a community where coronavirus has been confirmed and have not waited at least 14 days after exiting the community
    • Have traveled through an airport within the past 14 days
  • Testing. In compliance with an emergency order issued by Florida’s Agency for Health Care Administration (AHCA) requiring all staff working in long-term care facilities to be tested for COVID-19, all Glenridge employees will be tested every two weeks. Testing is available for members residing in our healthcare areas, as well as independent living members.

Going forward, we will continue to revise and adjust our risk management processes as we err on the side of extreme caution to keep our Glenridge family safe. As we reopen gradually, we will continue to be extremely careful and cautious in order to protect our members and staff. We ask for, and appreciate, patience and consideration as we maintain vigilance on behalf of everyone we serve. Thank you for your understanding and support – we are all in this together!

Updated August 3, 2020

—Jim Cater, CEO
The Glenridge on Palmer Ranch